Frequently Asked Questions

1. Where is my order?
2. What is your return policy?
3. How do I find what ink my printer uses?
4. How do I create an account?
5. Do I need an account to place an order?
6. What do I do if I forget my password?

Answers...

1. Where is my order?

   You will receive an email once your order ships. You can track your status after logging in or reaching out to our support team to provide more information. 

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2. What is your return policy?

   You can find our return policy located here

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3. How do I find what ink my printer uses?

   Use our convenient Ink and Toner Finder to find the items that best suit your specific printer.  If you have further questions, contact us here and a customer service representative will be happy to answer all of your questions.

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4. How do I create an account?

   Click the 'Create an Account/Sign in" tab in the upper right hand corner of the screen. On this page, enter all of the required information under New User, then click Create New. (Helpful Hint: Your password must be at least 8 characters long)

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5. Do I need an account to place an order?

   No, you do not need to have an account to place an order. At check out, simply choose guest check out and follow the prompts. If you choose to create an account, you will be able to easily check your order status and your order history will be saved to make your future order placement easy.

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6. What do I do if I forget my password?

   If you forget your login info, please click the 'Forgot your password?' link on the login page. On that page, please enter your email address.  A new random password for your account will be generated and you will receive an email with instructions on how to reset your password.
   

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